Refund Policy

Understanding our commitment to fair refunds and customer satisfaction

Last Updated: 2024-10-17

At UPSC Grid, we strive to ensure a high level of satisfaction for both mentees and mentors. However, we understand that there may be situations where refunds are necessary. This Refund Policy outlines the conditions under which refunds may be granted for services booked through our platform.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

  • Canceled by Mentor: If a Mentor cancels a session at any time, the mentee is eligible for a full refund.
  • Canceled by Mentee: Mentees can cancel a session for a full refund if the cancellation is made at least 24 hours before the scheduled session.

2. Reschedule

No reschedules can be initiated by either the mentor or the mentee at the moment. Once a session is booked, both parties are expected to adhere to the scheduled time.

3. How to Request a Refund

You may contact UPSC Grid at [email protected] or reach us at +91-8075206012 and we will facilitate the refund at the earliest possible.

4. Processing of Refunds

Once a refund is approved, it will be processed using the same payment method used for the original transaction.

Refunds typically take up to 7 business days to appear in your account, depending on your payment provider.

5. Non-Refundable Fees

  • Cancellations made within 24 hours of the scheduled session by the mentee are not eligible for a refund.
  • No-Show Policy: If a mentee does not attend the session (a no-show), no refund will be issued, and the session fee will be forfeited.

6. Changes to Refund Policy

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page, and the "Last Updated" date will be revised. It is your responsibility to review the Refund Policy periodically for updates.

7. Contact Us

For any questions or concerns about this Refund Policy, please contact us at: