Last Updated: November 10, 2024
At UPSC Grid, we prioritize transparency and trust
within our learning environment. Our rating and review system is
designed to help students make informed choices while providing mentors
with fair and constructive feedback. The following guidelines have been
established to maintain the integrity of our review system and to serve
as a reliable resource for the community.
1. General Principles
Authenticity and Relevance
-
Reviews must be based on genuine experiences and provide relevant
details.
-
Your feedback should reflect your real interactions and directly
relate to the services or content you are reviewing.
-
Submitting misleading or unrelated information is strictly prohibited.
Respect and Professionalism
- Use respectful and appropriate language in your reviews.
-
Content that is offensive, discriminatory, or inappropriate will be
removed.
-
Constructive criticism is encouraged, but personal attacks are not
tolerated.
Constructive Feedback
- Provide detailed and actionable feedback.
- Avoid vague comments that lack context.
Accuracy of Information
- Ensure your review contains accurate and truthful information.
- Reviews that contain misinformation may be removed.
Privacy Considerations
-
Do not include personal data or private details about others without
their consent.
2. Prohibited Practices
Incentives for Reviews
-
Offering or accepting any form of reward, discount, or compensation in
exchange for positive reviews is not allowed.
Review Manipulation
-
Coordinated or fraudulent attempts to influence the rating system are
prohibited.
Threats or Coercion
-
Using threats or negative feedback to pressure others is strictly
forbidden.
3. Transparency and Disclosure
To maintain trust and objectivity, disclose any personal or professional
relationships with the service or content being reviewed.
4. Eligibility and Timing
Eligibility to Leave a Review
-
Reviews can only be submitted for sessions or products booked and paid
for through UPSC Grid. This policy ensures that feedback is based on
real experiences.
Time Period for Review
-
For one-on-one and group sessions, users have a 14-day window after the
session to submit their review. For materials and recordings, reviews
can be submitted anytime after their use.
5. Review System Mechanics
Star Rating System
-
Users rate mentors and related products on a scale from 1 to 5, with 5
being the highest and 1 being the lowest.
Review Visibility
-
Once published, reviews are visible on the profiles of both mentors and
users to maintain transparency and accountability within the community.
Editing Reviews
-
Reviews can be edited at any time within the 14-day review period after
submission. After this period, no further edits can be made. Reviews
that violate these guidelines may be removed by our team.
Please review these guidelines carefully before submitting feedback to
ensure your contribution positively impacts our learning ecosystem. Your
honest and thoughtful reviews support fellow students in their UPSC
preparation journey.