Privacy Policy

Learn how we protect and manage your personal information

Last Updated: 2024-10-17

At UPSC Grid, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to safeguard your data. By using our Website, you agree to the collection and use of your information as described in this policy.

1. Information We Collect

a) Personal Information:

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account (e.g., name, email address, phone number, and payment information).
  • Book or offer mentoring services (e.g., education level, subject preferences, and qualifications).
  • Communicate with us through our contact forms, email, or other communication channels.

b) Automatically Collected Information:

We may collect information automatically, such as:

  • Your IP address and browser type.
  • Usage data such as the time you spend on the Website, pages viewed, and links clicked.
  • Cookies and similar technologies that track your browsing activity.

c) Payment Information:

When making payments on UPSC Grid, you may be required to provide payment information, including credit card details, through third-party payment processors. We do not store payment details but ensure these processors are PCI-compliant and secure.

2. How We Use Your Information

We use your personal information to:

  • Provide, manage, and improve our mentoring platform and services.
  • Process payments and manage your account.
  • Communicate with you about your account, mentoring services, promotions, and updates.
  • Enforce our Terms and Conditions and respond to any inquiries or support requests.
  • Comply with legal obligations, including tax reporting and fraud prevention.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

  • Mentors and Mentees: When you book a session, your personal information may be shared between mentors and mentees for communication purposes.
  • Service Providers: We may share data with trusted third parties who assist us in running the Website, such as payment processors, hosting providers, and email service providers. These third parties only have access to personal information to perform their services and are required to protect your data.
  • Legal Compliance: We may disclose your information if required by law or to protect our rights, comply with judicial proceedings, or enforce our policies.

4. Data Security

We implement security measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on the Website. Cookies are small files that are placed on your device to help us understand how you use the site, improve functionality, and personalize content.

You may disable cookies through your browser settings, but doing so may limit your ability to use certain features of the Website.

6. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the "Last Updated" date at the top will be revised accordingly. Your continued use of the Website after such changes constitutes your acceptance of the revised Privacy Policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: